Terms and Conditions

Refund Policy

We strive for customer happiness.

In the event you are not happy with your purchase - you have 14 days to return. (Please note that custom products may not be eligible for return / exchange.) If 14 days have past, we are unable to refund or exchange. Furthermore, all eligible refunds or exchanges must be in pristine condition (i.e. the same condition you received it); returned in the original packaging; and require proof of purchase.  If you would like to exchange or return an item, please email us at info@orlymarcel.com. 

For eligible returns and once the returned package is received, inspected, and approved - a notification email will be sent notifying you that we have received the returned item. In the event the return is not approved, a rejection email will be sent to you instead. If approved, a refund will be processed and a credit will automatically be applied to your original method of payment within two weeks of receiving the return.

Shipping Policy

Free Shipping for US ground delivery when you provide your email information. Expedited Shipping available at an additional cost.

The Site is not intended for individuals under the age of 18.

If you have questions concerns please contact us by e‑mail at info@orlymarcel.com.